Shipping policy

Shipping Policy

1. Shipping Coverage

We currently deliver to addresses within South Africa only.

We do not currently offer international shipping. Orders placed with a delivery address outside South Africa may be cancelled and refunded.

Certain remote, rural or restricted areas may not be serviceable by our standard courier partners. Where delivery is unavailable, we will contact you to arrange an alternative solution or issue a refund.

2. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are normally prepared for dispatch during business days, excluding weekends and South African public holidays.

Orders placed after the daily processing cut-off, on weekends or on public holidays will be processed on the next available business day.

During promotional periods, product launches, public holidays or periods of unusually high demand, order processing may take longer than usual.

3. Estimated Delivery Time

Estimated delivery time is 3–7 business days after the order has been processed and dispatched.

Business days are Monday to Friday, excluding South African public holidays.

Delivery times are estimates and are not guaranteed. Delivery may take longer because of:

  • Remote or rural delivery locations;

  • Courier delays;

  • Severe weather;

  • Road closures or transport disruptions;

  • Public holidays;

  • Incorrect or incomplete delivery information;

  • Unsuccessful delivery attempts;

  • Security restrictions at the delivery address; or

  • Circumstances outside our reasonable control.

We will make reasonable efforts to assist with delayed orders, but we are not responsible for delays caused solely by the courier or events beyond our control.

4. Shipping Fees

Shipping fees are calculated according to the total order value.

The applicable delivery charge will be displayed at checkout before payment is completed.

Shipping rates may vary depending on:

  • The total value of the order;

  • The delivery location;

  • Available courier services; and

  • Any active free-delivery or promotional offers.

Any free-shipping threshold or promotional shipping rate will be displayed on our website or at checkout.

If an order is changed, partially cancelled or refunded, the order may no longer qualify for free or discounted shipping.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct before completing your order:

  • Recipient’s full name;

  • Street address and unit number;

  • Suburb;

  • City or town;

  • Province;

  • Postal code;

  • Mobile phone number; and

  • Any access instructions required by the courier.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

To request an address correction, contact us immediately at info@saelfbar.co.za.

Additional delivery charges resulting from an incorrect, incomplete or inaccessible address may be payable by the customer.

6. Tracking Information

Where tracking is available, the tracking details will be sent by email, SMS or another available communication method after the order has been dispatched.

Tracking information may take some time to update after the courier collects the parcel.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the delivery.

7. Receiving Your Order

The courier may require the recipient to provide a delivery confirmation, signature, one-time PIN or other proof of receipt.

Please inspect the parcel when it is delivered.

Do not accept a parcel that appears to have been severely damaged, opened or tampered with unless the condition is clearly recorded with the courier.

Where possible, take photographs of:

  • The outer courier packaging;

  • The shipping label;

  • Any visible damage;

  • The internal packaging; and

  • The affected product.

Delivery confirmation recorded by the courier may be treated as evidence that the order was delivered to the address provided.

8. Failed Delivery Attempts

The courier may attempt delivery more than once or contact the recipient using the phone number supplied with the order.

If delivery cannot be completed because:

  • No one is available to receive the parcel;

  • The customer cannot be contacted;

  • Access to the property is unavailable;

  • The address is incorrect or incomplete; or

  • The customer refuses or fails to collect the parcel,

the order may be returned to us.

The customer may be responsible for reasonable return and re-delivery costs where the failed delivery was not caused by us or the courier.

If the customer requests a refund instead of re-delivery, reasonable original delivery and return costs may be deducted where legally permitted.

9. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

  1. Check the tracking information provided;

  2. Confirm that the delivery address and contact number are correct;

  3. Check whether the courier attempted to contact you; and

  4. Contact us at info@saelfbar.co.za.

Please provide your order number when contacting us.

We may need to open an investigation with the courier. Courier investigations may take several business days to complete.

10. Lost Parcels

A parcel will not be considered lost solely because it has passed the estimated delivery date.

Where tracking indicates that a parcel may be lost, we will investigate the matter with the courier.

If the courier confirms that the parcel was lost before successful delivery, we will provide an appropriate remedy, which may include:

  • Sending a replacement order, subject to stock availability; or

  • Issuing a refund.

We are not responsible for a parcel that has been successfully delivered to the address supplied by the customer, unless the delivery confirmation is shown to be incorrect.

11. Damaged Parcels or Incorrect Orders

Please contact us as soon as possible if:

  • The parcel arrives damaged;

  • The parcel appears to have been opened or tampered with;

  • A product is missing;

  • You receive the wrong product; or

  • The quantity received is incorrect.

Contact us at info@saelfbar.co.za and provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the courier packaging;

  • Photographs of the shipping label;

  • Photographs or video of the affected products; and

  • The product batch number or serial number, where available.

Do not dispose of the product or packaging until we have completed our assessment.

Damaged, defective and incorrectly supplied products will be handled in accordance with our Returns, Exchanges and Refund Policy and applicable South African consumer law.

12. Order Changes and Cancellations

Contact us immediately at info@saelfbar.co.za if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled once it has been processed, packed or dispatched.

Once an order has been dispatched, it may need to be delivered or returned before a refund can be considered.

Shipping and return costs may be deducted from the refund where the cancellation is voluntary and where legally permitted.

13. Separate Shipments

Where an order contains multiple products, we may send the products in separate parcels.

You will not be charged additional delivery fees if we choose to split the shipment, unless a separate delivery arrangement was requested by the customer.

Separate parcels may arrive on different dates.

14. Risk and Ownership

Responsibility for the products remains subject to applicable South African law.

Nothing in this policy is intended to exclude or limit any mandatory consumer rights under the South African Consumer Protection Act 68 of 2008 or other applicable legislation.

15. Contact Us

For shipping, tracking or delivery enquiries, contact:

Email: info@saelfbar.co.za